Frequently Asked Questions

For your convenience, our most common customer questions are answered right here.

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Contact a local, licensed and insured roofing contractor and schedule an appointment for a FREE, COMPREHENSIVE roof evaluation. If you can clearly see damage or have lost shingles/tiles from the storm, be sure to schedule the appointment immediately. Leaving your bare roof exposed to the weather could result in serious damage your homes interior.
The first thing that you should do is contact a local roofing company with a good reputation and have them come out immediately to isolate and try to stop the leak. Next, call your homeowner's insurance company and file a claim. The roofing company should have experience working directly with insurance claims and can help you during the process by advocating on your behalf to ensure the correct amount of damage is covered and repaired. The sooner you make your appointment, the faster you will get onto a busy roofer’s waiting list, so don't delay.
If there was a storm, wind, hail or heavy rain recently and you are concerned about your roof, you absolutely should contact a local roofing contractor. They will be happy to come and evaluate your roof for signs of damage related to the recent storm. There may not be enough visible damage to warrant a replacement, but the evaluation should always be FREE.
Often times when we get storms in Phoenix and there is a lot of wind, you may notice missing or broken tiles. It's not always a sign of major damage but if you are unsure about the age or quality of the roof below, you need to contact a roofing contractor immediately for an evaluation. During the inspection they will be able to determine the severity of the damage and provide you with enough information & photos to make the proper decision.
While the tile on your roof can last up to 100 years, the felt underlayment will degrade much faster and can only be expected to last 15-25 years in the Arizona heat. Composition shingles can be expected to have a lifespan of 20-25 years.
Most full roof replacements can be completed within a few days of starting the work and any potential reasons for delays should be explained to you before the job begins. You can stay in your home during the length of the project and will only notice the noise from the crew during working hours.
Yes. Since storms can create quite a bit of damage beyond the roof, during the inspection we walk around the entire exterior of the home and evaluate for damage to the paint, trim, woodwork, windows, garage etc. If you have interior leaks caused by the storm, we can inspect and create a plan to repair those issues as well.
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